Digital Solution Service

Digital Solution Services

At Focus Business Solution Limited (FBSL), we blend technology with domain expertise to drive smarter, faster, and more compliant debt recovery processes. Our in-house development team has designed a suite of cutting-edge digital tools that support debt collection agencies, financial institutions, and recovery teams across the country.

We proudly offer three proprietary solutions—RCAP, fTouch, and fTouchLite—each tailored to different levels of operational needs in the debt recovery ecosystem.

RCAP

fTouch

ftouchlite

RCAP

RCAP (Recovery Collection Automation Platform) is a robust Web and Android-based software solution to provide an all-round solution for debt collection business. It is built for complete back-office and operational management of the debt collection business. It is ideal for collection agencies, NBFCs, and financial institutions that require control, customization, and compliance.

Some of the features of RCAP are :

MIS Report & Productivity Dashboard
General Modules (All Required Master Modules, Customized Rights and Role Modules)
EMS(Employee Management System)
Core Collection (Manage Process from upload Allocation to Collected payment entries)
Communication (Trails punching , Calling Management (Dialer Integration with CRM etc.) , Disposition Code Management )
Asset Management (ID card Management, Repo Management etc.

fTouch

fTouch is an advanced Android-based mobile application created specifically for Field Officers (FOS). It simplifies field operations, ensures accountability, and provides all the tools needed for real-time, on-ground debt recovery.

Key Features

Real-time Check-in/Check-out Tracking
360° Borrower Details accessible instantly
Direct Google Maps Navigation to borrower location
Geo-Fencing & Geo-Tagging for location accuracy
Offline Mode to ensure uninterrupted field work.

Comprehensive Dashboard to Access follow-ups and history in one glance
Upload Visit Proofs, Photos, & Voice Notes on the go
Instant Payment Proof Uploads with Log History.
Settlement Request Module for faster approvals
Live Dashboard Sync with head office

fTouchLite

fTouchLite is a user-friendly Progressive Web App (PWA) compatible with both Android and iOS devices. Designed primarily for supervisors, managers, and auditors, it offers powerful reporting tools

Some of the features of fTouchLite are:

Allocation & Distribution Tracker

Client-wise, product-wise, bucket-wise, location-wise, and date-wise allocation monitoring with distributed vs. undistributed analysis across designations.

Productivity MIS

Visit and calling productivity tracking (FTD & MTD) at both individual (FOS/TL) and team levels, including zero activity, follow-up disposition, delay, and missed trackers.

Resolution & Performance MIS

Comprehensive performance analytics including POS-wise, ROR-wise, DRR%, and count-based metrics with FOS/TL and team-wise resolution tracking.

Live Field Monitoring

Real-time FOS location tracking and attendance management for operational visibility.

Operational Management Tools

Task assignments, team meetings/reviews, quick internal approvals, and an integrated hiring workflow system.

Since 2016, Focus Business Solution Limited has been at the forefront of digital transformation in debt recovery. Our solutions have successfully supported clients including leading banks, NBFCs, and financial recovery agencies, enabling them to stay compliant with RBI norms while achieving improved recovery rates and team productivity.

Our tools are built to scale, adapt, and perform—enabling you to recover better, faster, and smarter.

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